Built around your business.Delivered with accountability.

1. New customer request

   Inbox

   Email received: “Change delivery address”

2. Classify intent

   AI model

   Intent: order update, high confidence

3. Validate details

   Rules

   Order found, address verified
4. 

   CYDA Experts Review

   CYDA Experts

   Not required for this request

5. Update business system

   ERP / CRM

   Order updated, customer notified

6. Record & report

   Audit log

   Outcome logged to daily report

1export const handleRequest = workflow({
2  name: "Request handling",
3  trigger: inbox("support@"),
4 
5  async run(req) {
6    // 1. New customer request
7    const ticket = await parse(req.email);
8 
9    // 2. Classify intent
10    const intent = await ai.classify(ticket, {
11      labels: ["order", "billing", "account"],
12    });
13 
14    // 3. Validate details
15    const check = await rules.validate(intent);
16 
17    // 4. CYDA Experts Review
18    if (check.needsReview) {
19      await cydaExperts.review(intent, check);
20    }
21 
22    // 5. Update business system
23    const result = await erp.apply(intent);
24    await notify(ticket.customer, result);
25 
26    // 6. Record & report
27    await audit.record({ ticket, result });
28    return result;
29  },
30});